Coggin Ford Jacksonville
Ford Edge Recall service at Coggin Ford Jacksonville in Jacksonville, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 21V011000 · 147 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Consequence
In the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. The recall is expected to begin February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
NHTSA campaign 21V011000 · 147 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Consequence
In the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. The recall is expected to begin February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
5 common questions answered
NHTSA recall information identifies a driveshaft recall for the 2021 Ford Edge involving inadequate lubricant in the rear drive unit. The condition may cause the rear drive axle to seize. If that happens, the vehicle could lose drive or vehicle control, raising the risk of a crash. Waiting to confirm recall status can leave an important safety concern unresolved. Coggin Ford Jacksonville can check the VIN and follow Ford’s remedy, which may include filling the lubricant to the full level or replacing the axle when it is below the minimum level. Both covered recall remedies are performed free of charge at an authorized Ford dealer.
Coggin Ford Jacksonville provides authorized Ford recall service for drivers in Jacksonville, Atlantic Beach, Neptune Beach, Jacksonville Beach, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools to verify the VIN, inspect the rear drive unit, and determine which Ford remedy applies. When the recall calls for an axle replacement, the team uses OEM parts and follows Ford repair procedures. The manufacturer safety remedy is completed at no charge to the owner. Visit us at 9650 Atlantic Blvd., Jacksonville, FL 32225, for knowledgeable assistance from a dealership equipped to handle your Edge recall correctly.
Start by locating your VIN and contacting Coggin Ford Jacksonville for a recall check. Bring the vehicle in so our service team can confirm whether the driveshaft recall remains open and complete the appropriate Ford remedy. You can schedule service even if you are unsure whether a previous repair was completed, because the VIN check is free. Use our online scheduler to arrange a visit, or contact the service department for guidance. Acting now helps replace uncertainty with a clear answer and ensures any covered safety repair is handled by an authorized Ford dealer at no charge.
