Coggin Ford Jacksonville

2017 Ford Escape Recall

Ford Escape Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical System

FREE1 OPEN RECALL

NHTSA campaign 16V617000 · 17,985 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, Power-Operated Window Systems.

Consequence

If a window closes on a body part, it can increase the risk of injury.

Corrective Action

Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Ford Escape?

NHTSA has issued one recall for the 2017 Ford Escape, involving the Electrical System and power-operated window software.
The window closing-force settings may allow a window to close on an object before auto-reversing, increasing the risk of injury.
Ford’s remedy is a power window operating system software update performed free of charge by an authorized dealer.

How do I check if my 2017 Ford Escape has an open recall?

You can check your 2017 Ford Escape by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Coggin Ford Jacksonville can confirm whether an open recall applies and explain the next service step.
If you are unsure whether a prior repair was completed, schedule an appointment for a vehicle-specific review.

How much does a 2017 Ford Escape recall repair cost?

A 2017 Ford Escape recall repair costs nothing when the manufacturer remedy is completed at an authorized dealer.
The power window software update associated with this recall is performed free of charge to the owner.
Contact our team before paying an independent facility for work related to this manufacturer recall.

Can an independent shop fix a 2017 Ford Escape recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Authorized Ford technicians have access to the manufacturer procedures and tools needed for the recall software update.
Coggin Ford Jacksonville can complete the recall remedy after confirming it by VIN.

Does an open recall affect the trade-in value of the 2017 Ford Escape?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation.
You can review your vehicle’s next steps through our trade-in page.
Have the VIN checked before discussing your Escape’s value so its recall status is clear.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA reports one Electrical System recall for certain 2017 Ford Escape vehicles. The power-operated window closing-force settings may allow a window to close on an object, including a body part, before the automatic reverse function activates. If contact occurs, the condition can increase the risk of injury. Waiting can leave the vehicle with an unresolved safety concern, especially when passengers or children use the affected window. Ford’s corrective action is a software update for the power window operating system. Because the recall remedy is free at an authorized dealer, there is a reassuring reason to act promptly rather than postpone a VIN check.

Trusted Ford Service

Coggin Ford Jacksonville provides recall assistance in Jacksonville, FL, for drivers from Atlantic Beach, Neptune Beach, Jacksonville Beach, and surrounding communities. Our factory-trained technicians use manufacturer diagnostic tools, Ford service procedures, and OEM parts or software as appropriate for the repair. After a VIN check confirms an open campaign, the manufacturer remedy is completed at no charge to the owner. The team can explain the recall, answer questions, and help coordinate your visit. If additional service is needed, ask about ways to get service now and pay later, and review current service specials before your appointment.

Simple Next Steps

Start by locating your VIN and contacting Coggin Ford Jacksonville for a recall check. Bring the vehicle to our Jacksonville service department so a technician can verify whether the power window software campaign applies and complete the remedy when needed. If you are unsure whether the vehicle was repaired previously, schedule service anyway—the VIN check is free and provides a clear answer. Use our online schedule service option to choose a convenient visit. Our team is ready to make the process straightforward, reassuring, and focused on getting your Ford Escape back to confident driving.