Coggin Ford Jacksonville

2016 Ford Escape Recall

Ford Escape Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 17V398000 · 3 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2016 Ford Escape vehicles. The driver's knee airbag modules installed in these vehicles were produced without the inflator gas generant material, and, as a result, the air bags may not inflate properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, Occupant Crash Protection.

Consequence

In the event of a crash, if the driver's knee air bag does not inflate as intended, the driver has an increased risk of injury.

Corrective Action

Ford will notify owners, and dealers will replace driver's knee air bag, free of charge. The recall began on August 8, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C11.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Ford Escape?

NHTSA has issued one recall for the 2016 Ford Escape, affecting the Air Bag component and specifically the driver's knee airbag module.
The module may have been produced without the inflator gas generant material, so the air bag may not inflate properly in a crash.
Ford's remedy is replacement of the driver's knee air bag at no charge through an authorized dealer.

How do I check if my 2016 Ford Escape has an open recall?

You can check your 2016 Ford Escape VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can help determine whether the Air Bag recall remains open or whether the repair was completed.

How much does a 2016 Ford Escape recall repair cost?

A 2016 Ford Escape recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer safety recall.
The driver's knee air bag replacement for this recall is performed at no charge to the owner.

Can an independent shop fix a 2016 Ford Escape recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Coggin Ford Jacksonville uses Ford diagnostic tools, OEM parts and factory-trained technicians for the recall remedy.

Does an open recall affect the trade-in value of the 2016 Ford Escape?

Buyers and dealers check recall status, so an open recall can affect the trade-in process; explore your options through value your trade.
Completing an eligible free recall remedy can help provide clearer information during a vehicle evaluation.

Recall Service & Dealership Highlights

Protect Occupant Safety

NHTSA reports one Air Bag recall for the 2016 Ford Escape. Certain driver's knee airbag modules were made without the inflator gas generant material, which means the air bag may not inflate properly in a crash. If that happens, the driver has an increased risk of injury. Waiting leaves a known safety concern unresolved, even if the vehicle appears to operate normally and no warning light is present. Ford's specified remedy is replacement of the driver's knee air bag at no charge. A free VIN check is the right first step if you received a notice, heard about the recall or are unsure whether a prior repair was completed.

Authorized Ford Expertise

Coggin Ford Jacksonville provides authorized Ford recall service for drivers in Jacksonville, FL, and nearby communities including Atlantic Beach, Neptune Beach and Jacksonville Beach. Factory-trained technicians use manufacturer diagnostic tools to identify the vehicle's recall status and follow Ford's repair instructions. OEM parts support the manufacturer's specified remedy, including the driver's knee air bag replacement for this recall. Eligible manufacturer safety recall repairs are performed at no charge to the owner. With Coggin Ford Jacksonville at 9650 Atlantic Blvd., you have a local service destination for accurate information and safety-focused care from a team familiar with Ford vehicles.

Take the Next Safe Step

Start by locating your VIN and contacting our service department for a recall check. Then bring your vehicle to Coggin Ford Jacksonville so our team can confirm whether an open remedy applies and complete the work if needed. You can schedule service even if you are unsure about your recall status, because the VIN check is free. Do not wait for a problem to become visible; air bag protection is needed in an unexpected crash. Call 904-747-8996 or schedule an appointment online for a reassuring next step.