Coggin Ford Jacksonville

2021 Ford Explorer Recall

Ford Explorer Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Engine

FREE1 OPEN RECALL

NHTSA campaign 20V788000 · 1,405 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.

Consequence

With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall is expected to begin February 8, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Ford Explorer?

NHTSA identifies one recall for the 2021 Ford Explorer, affecting the engine and involving right-hand motor mount fasteners.
The fasteners may loosen, allowing vibration to cause the axle to disconnect from the engine and potentially cause a loss of power.
Ford’s remedy is removal and replacement of the right-hand motor mount fasteners at no charge through an authorized dealer.

How do I check if my 2021 Ford Explorer has an open recall?

You can check your 2021 Ford Explorer by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Coggin Ford Jacksonville can verify whether the recall remedy remains open and explain what to do next.
Owners who are uncertain whether a previous recall repair was completed should still request a VIN check.

How much does a 2021 Ford Explorer recall repair cost?

A 2021 Ford Explorer recall repair costs the owner nothing when completed by an authorized dealer under the manufacturer’s recall program.
The Ford remedy for recall 20S72 is removal and replacement of the right-hand motor mount fasteners free of charge.

Can an independent shop fix a 2021 Ford Explorer recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An authorized Ford dealer has access to the manufacturer’s repair procedure and can document completion of the recall remedy.

Does an open recall affect the trade-in value of the 2021 Ford Explorer?

Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to get started.
Completing an eligible recall remedy can provide useful documentation when discussing your vehicle’s condition with a buyer or dealer.

Recall Service & Dealership Highlights

Protect Against Power Loss

NHTSA identifies one engine recall for the 2021 Ford Explorer. The right-hand motor mount fasteners may have been incorrectly tightened and could loosen as the vehicle is driven. If the mount becomes loose, engine vibration may allow the axle to disconnect from the engine, which can cause a loss of power and increase the risk of a crash. Waiting to check the VIN leaves uncertainty in place and may allow a safety concern to continue. Ford’s specified remedy is removal and replacement of the right-hand motor mount fasteners by an authorized dealer, free of charge to the owner.

Authorized Ford Expertise

Coggin Ford Jacksonville provides authorized Ford recall service for drivers in Jacksonville, Atlantic Beach, Neptune Beach, Jacksonville Beach, and nearby Northeast Florida communities. Factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts when completing the specified recall remedy. The engine recall involving the right-hand motor mount fasteners is repaired at no charge to the owner through the authorized franchise dealer. Located at 9650 Atlantic Blvd., Coggin Ford Jacksonville gives local drivers a reassuring place to verify recall status and address the issue with the equipment and expertise designed for Ford vehicles.

Take the Next Step

Start with a VIN check, even if you are unsure whether your 2021 Ford Explorer has an open recall or whether a previous owner completed the repair. Once the status is confirmed, bring the vehicle to Coggin Ford Jacksonville and schedule service for the manufacturer remedy. You can schedule an appointment with the service team and receive guidance about what to bring. The VIN check is free, and eligible recall repairs are performed at no charge, so there is no reason to delay confirming your vehicle’s status.