Coggin Ford Jacksonville

2018 Ford Flex Recall

Ford Flex Recall service at Coggin Ford Jacksonville in Jacksonville, FL

SCHEDULE NOW Call Us View Specials

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

Don't Want To Service? Sell Us Your Car!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Ford Flex?

NHTSA has issued one recall for the 2018 Ford Flex involving the rear suspension, including the rear suspension toe links.
Stress may cause the rear toe links to fracture, which can suddenly change handling and increase crash risk.

How do I check if my 2018 Ford Flex has an open recall?

You can check your 2018 Ford Flex VIN at NHTSA.gov or receive a free VIN check at the Coggin Ford Jacksonville service department.
Schedule a check if you received a recall notice, have a safety concern, or are uncertain whether a recall repair was completed.

How much does a 2018 Ford Flex recall repair cost?

A 2018 Ford Flex recall repair costs nothing when completed by an authorized Ford dealer under the manufacturer’s recall remedy.
The rear suspension toe-link replacement specified for this recall is performed free of charge.

Can an independent shop fix a 2018 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Coggin Ford Jacksonville uses Ford procedures, manufacturer diagnostic tools, factory-trained technicians, and OEM parts for covered recall work.

Does an open recall affect the trade-in value of the 2018 Ford Flex?

Buyers and dealers check recall status, so an open recall can affect a trade-in evaluation; visit our trade-in page to begin.
Completing an eligible free recall remedy can help document that the manufacturer safety repair has been addressed.

Recall Service & Dealership Highlights

Protect Against Handling Risk

NHTSA reports a rear suspension recall for certain 2013–2018 Ford Flex vehicles with the Police Interceptor or SHO Performance Pack. Stress may cause a rear suspension toe link to fracture. A fractured toe link can produce a sudden change in vehicle handling and increase the risk of a crash. Waiting to check your VIN can leave a known safety concern unresolved, especially if you received a manufacturer notice or have noticed unusual handling. Coggin Ford Jacksonville can confirm recall status and explain the remedy. Do not dismiss a handling concern; contact the service department and schedule service.

Ford-Focused Recall Service

Coggin Ford Jacksonville provides authorized Ford recall service for drivers in Jacksonville, FL, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools to verify the VIN, identify open campaigns, and follow Ford’s repair instructions. When the recall remedy applies, the rear suspension toe links are replaced according to the manufacturer’s procedure at no charge to the owner. OEM parts and Ford-focused expertise help keep the repair aligned with the safety campaign. Visit us at 9650 Atlantic Blvd. in Jacksonville for reassuring, professional support from the team at Coggin Ford Jacksonville.

Simple Steps to Get Started

Start by locating your VIN and asking Coggin Ford Jacksonville to check it against open Ford recall records. If a campaign applies, bring the vehicle to our service department so the team can explain the remedy and complete eligible work at no charge. If you are unsure whether a repair was previously performed, schedule an appointment anyway—the VIN check is free. Use the online schedule an appointment link before visiting, or contact our Jacksonville team for assistance. Prompt action can help resolve a safety concern with less uncertainty.