Coggin Ford Jacksonville

2017 Ford Flex Recall

Ford Flex Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Ford Flex?

NHTSA has issued two recalls for the 2017 Ford Flex involving the rear suspension and engine components.
The rear suspension recall concerns possible rear toe-link fractures on certain vehicles with the Police Interceptor or SHO Performance Pack, which may cause a sudden handling change.
The engine recall concerns possible turbocharger oil supply tube leaks on certain vehicles with 3.5L GTDI engines, which may increase fire risk.

How do I check if my 2017 Ford Flex has an open recall?

You can check your 2017 Ford Flex at NHTSA.gov or receive a free VIN check at our service department.
Coggin Ford Jacksonville can compare your VIN with the manufacturer’s open recall records and explain the applicable remedy.
Schedule service to have our team complete the check.

How much does a 2017 Ford Flex recall repair cost?

A 2017 Ford Flex recall repair costs nothing when the manufacturer remedy is performed by an authorized dealer.
Ford’s remedies for the affected rear suspension and engine campaigns are specified as free of charge to the owner.

Can an independent shop fix a 2017 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Coggin Ford Jacksonville has factory-trained technicians and manufacturer diagnostic tools for eligible Ford recall repairs.

Does an open recall affect the trade-in value of the 2017 Ford Flex?

Buyers and dealers check recall status, so an open recall can affect the trade-in discussion for a 2017 Ford Flex.
Use our trade-in page to begin evaluating your vehicle, then complete the free VIN recall check.

Recall Service & Dealership Highlights

Protect Handling and Safety

NHTSA identifies two recall concerns for certain 2017 Ford Flex vehicles. A rear suspension toe link may fracture from stress, causing a sudden change in handling and raising crash risk. On vehicles with a 3.5L GTDI engine, an improperly brazed turbocharger oil supply tube may leak oil onto engine components; an ignition source could then increase fire risk. Waiting can leave a safety-related condition unresolved. If you received a notice, observe a concern, or cannot confirm prior recall work, arrange a VIN check promptly. Ford’s specified remedies are performed at no charge for eligible vehicles by an authorized dealer.

Factory-Approved Expertise

At Coggin Ford Jacksonville, factory-trained technicians use manufacturer diagnostic tools, OEM parts, and Ford procedures to identify open campaigns and complete the specified remedy. Eligible recall repairs are performed free of charge, helping you address a safety concern without an unexpected repair bill. Our dealership is located at 9650 Atlantic Blvd. in Jacksonville, FL, and serves drivers from nearby communities throughout Northeast Florida. We can inspect the applicable system, explain the campaign in straightforward language, and help coordinate the next step. Choose Coggin Ford Jacksonville when your Ford needs authorized recall service.

Start With a Free VIN Check

Begin by checking your VIN with NHTSA.gov or by contacting our service department. Bring your 2017 Ford Flex to Coggin Ford Jacksonville so our team can verify open recalls and determine the manufacturer’s remedy. You can schedule service even if you are unsure whether a repair was completed; the VIN check is free and gives you a clear answer. If a remedy applies, we will explain the process and arrange the work. When you are ready, schedule an appointment online, or contact our Jacksonville team for assistance.