Coggin Ford Jacksonville

2016 Ford Flex Recall

Ford Flex Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Ford Flex?

NHTSA recall information identifies two recalls for the 2016 Ford Flex: one affecting the rear suspension and one affecting the engine.
The rear suspension recall concerns potentially fractured rear suspension toe links and a resulting risk of sudden handling changes.
The engine recall concerns turbocharger oil supply tubes that may leak oil onto engine components and increase fire risk.

How do I check if my 2016 Ford Flex has an open recall?

You can check your 2016 Ford Flex for an open recall at NHTSA.gov or receive a free VIN check at our service department.
Coggin Ford Jacksonville can compare your VIN with open manufacturer recall records and explain the applicable remedy.

How much does a 2016 Ford Flex recall repair cost?

A 2016 Ford Flex recall repair is free at an authorized dealer when the vehicle is covered by the applicable manufacturer recall.
Ford specifies free dealer remedies for the affected rear suspension and engine recall conditions.

Can an independent shop fix a 2016 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2016 Ford Flex recall at no charge.
Authorized Ford technicians have the manufacturer procedures and equipment needed to complete the recall remedy.

Does an open recall affect the trade-in value of the 2016 Ford Flex?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation.
When you are ready to discuss your vehicle's value, visit our trade-in page.

Recall Service & Dealership Highlights

Protect Your Vehicle

NHTSA recall information identifies two potential safety concerns for certain 2016 Ford Flex vehicles. A rear suspension toe link may fracture from stress, causing a sudden change in handling and increasing crash risk. On vehicles equipped with the 3.5L GTDI engine, an improperly brazed turbocharger oil supply tube may leak oil onto engine components, where an ignition source could increase fire risk. Waiting can leave a known safety concern unresolved. If you received a notice, have a handling concern, or are unsure whether a prior repair was completed, schedule service promptly so the VIN and recall status can be reviewed.

Authorized Ford Expertise

Coggin Ford Jacksonville provides recall support for drivers throughout Jacksonville, FL, and nearby communities. Our factory-trained technicians follow Ford procedures, use manufacturer diagnostic tools, and install OEM parts when a recall remedy requires replacement. Eligible recall repairs are completed at no charge to the owner, including the specified rear suspension toe-link replacement or the engine inspection and necessary turbocharger oil supply tube replacement. Located at 9650 Atlantic Blvd., Coggin Ford Jacksonville makes it easier to have your vehicle evaluated by an authorized Ford franchise team that understands manufacturer safety campaigns.

Start With a Free VIN Check

Begin by gathering your vehicle identification number and contacting our service department. We can check for open recalls, explain whether a manufacturer remedy applies, and help arrange the appropriate visit. Bring the vehicle to Coggin Ford Jacksonville and schedule service even if you are uncertain about its recall status, because the VIN check is free. A notice is not required to start the process. If you have questions about timing, symptoms, or next steps, our team can provide clear guidance and help you move forward with confidence.