Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Coggin Ford Jacksonville
2015 Ford Flex Recall
Ford Flex Recall service at Coggin Ford Jacksonville in Jacksonville, FL
SCHEDULE NOWFrequently asked questionsRear Suspension
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Parking Brake
FREE1 OPEN RECALL
NHTSA campaign 15V464000 · 7,165 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, Light
Consequence
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Rear Suspension1
FREE1 OPEN RECALL
NHTSA campaign 20V072000 · 211,207 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Fuel Pump1
FREE1 OPEN RECALL
NHTSA campaign 16V621000 · 77,502 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Parking Brake1
FREE1 OPEN RECALL
NHTSA campaign 15V464000 · 7,165 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, Light
Consequence
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Corrective Action
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2015 Ford Flex?
- NHTSA recall information identifies three recalls for the 2015 Ford Flex involving the Rear Suspension, Fuel Pump, and Parking Brake components.
- The Rear Suspension recall involves toe links that may fracture and change vehicle handling.
- The Fuel Pump recall involves a fuel pump electric module component that may overheat and cause stalling or a no-start condition.
- The Parking Brake recall involves a brake that may not fully engage and could allow the vehicle to roll on a slope.
How do I check if my 2015 Ford Flex has an open recall?
- You can check your 2015 Ford Flex VIN at NHTSA.gov or receive a free VIN check at our service department.
- Coggin Ford Jacksonville can confirm whether an open manufacturer recall applies to your exact vehicle.
How much does a 2015 Ford Flex recall repair cost?
- A 2015 Ford Flex recall repair costs nothing when performed by an authorized dealer under the manufacturer’s recall remedy.
- Depending on the campaign, the remedy may include inspection, testing, or replacement of the affected component.
Can an independent shop fix a 2015 Ford Flex recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2015 Ford Flex at no charge.
- Authorized technicians use Ford procedures and equipment associated with the applicable recall campaign.
Does an open recall affect the trade-in value of the 2015 Ford Flex?
- Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation; visit our trade-in page to get started.
- Coggin Ford Jacksonville can help verify recall status before you discuss your vehicle’s trade-in.
Recall Service & Dealership Highlights
Address Safety Concerns
NHTSA recall information identifies three potential safety concerns for certain 2015 Ford Flex vehicles. Rear suspension toe links may fracture, causing a sudden handling change and increasing crash risk. A fuel pump electric module component may overheat, causing the engine to stall or preventing it from starting. On certain vehicles, the parking brake may not fully engage, allowing the vehicle to roll on a slope if the transmission is not in Park. Waiting can leave a known safety issue unresolved. A free VIN check shows whether one of these campaigns applies to your Flex and what remedy Ford specifies.
Ford-Trained Recall Care
Coggin Ford Jacksonville gives Jacksonville-area drivers access to factory-trained technicians, manufacturer diagnostic tools, and OEM parts for authorized Ford recall work. When an open recall applies, the manufacturer remedy is performed at no charge, according to the campaign requirements. Our team serves Jacksonville, Atlantic Beach, Neptune Beach, Jacksonville Beach, and nearby Northeast Florida communities from 9650 Atlantic Blvd. We can verify your VIN, explain the applicable repair, and help arrange the next step with clear, reassuring service from an authorized Ford dealership.
Take the Next Step
Start by checking your VIN with Coggin Ford Jacksonville, even if you are unsure whether a recall notice was received or an earlier repair was completed. If an open campaign appears, bring your 2015 Ford Flex to our service department so the team can complete the specified remedy. You can schedule an appointment online or call 904-747-8996 for assistance. The VIN check is free, and confirming your recall status now can help address a potential safety concern before it becomes a larger risk.
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