Coggin Ford Jacksonville

2015 Ford Explorer Recall

Ford Explorer Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Axle Shaft

FREE1 OPEN RECALL

NHTSA campaign 20V692000 · 15,587 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.

Consequence

The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners will receive an interim notification about the recall beginning November 30, 2020. A second letter will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.

Rear Suspension

FREE4 OPEN RECALLS

NHTSA campaign 20V675000 · 318,381 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe l

Consequence

A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.

Axle Shaft1

FREE1 OPEN RECALL

NHTSA campaign 20V692000 · 15,587 vehicles affected

Defect

Consequence

The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.

Corrective Action

Rear Suspension4

FREE4 OPEN RECALLS

NHTSA campaign 20V675000 · 318,381 vehicles affected

Defect

Consequence

A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

Corrective Action

Parking Brake1

FREE1 OPEN RECALL

NHTSA campaign 15V464000 · 7,165 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, Light

Consequence

If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Ford Explorer?

NHTSA recall information identifies six recalls for the 2015 Ford Explorer involving the Axle Shaft, Rear Suspension, and Parking Brake components.
The axle shaft recall concerns possible support bracket failure and loss of Park function or motive power.
Rear suspension recalls address toe-link fractures, steering or handling changes, and a wheel hub bearing application concern.
The parking brake recall concerns incomplete engagement that could allow the vehicle to roll on a slope.

How do I check if my 2015 Ford Explorer has an open recall?

You can check your 2015 Ford Explorer VIN at NHTSA.gov or receive a free VIN check at the Coggin Ford Jacksonville service department.
Our team can review the VIN and explain whether an applicable manufacturer remedy remains open.

How much does a 2015 Ford Explorer recall repair cost?

A 2015 Ford Explorer recall repair is free at an authorized dealer when the VIN qualifies for the manufacturer remedy.
Ford specifies the repair, inspection, or replacement procedure for each applicable campaign.

Can an independent shop fix a 2015 Ford Explorer recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2015 Ford Explorer recall at no charge.
Coggin Ford Jacksonville uses Ford diagnostic procedures and can complete applicable recall work.

Does an open recall affect the trade-in value of the 2015 Ford Explorer?

Buyers and dealers check recall status, so completing an open recall can help clarify the vehicle’s condition; visit our trade-in page to begin.
A VIN review can identify whether a manufacturer remedy remains open before you discuss a trade.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies risks involving the 2015 Ford Explorer’s axle shaft, rear suspension, and parking brake. A failed axle support bracket may cause unintended movement or loss of motive power. Rear toe-link fractures can produce a sudden handling change or loss of steering control, while an incorrectly applied wheel hub bearing may allow wheel or wheel-end separation. A parking brake that does not fully engage can allow the vehicle to roll on a slope. These conditions may increase crash risk, so waiting can leave a safety concern unresolved. A prompt VIN check helps determine whether Ford has an applicable open remedy for your Explorer.

Ford Expertise in Jacksonville

Coggin Ford Jacksonville is an authorized Ford dealership serving Jacksonville, FL, and nearby communities including Atlantic Beach, Neptune Beach, Jacksonville Beach, and surrounding areas. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts to follow Ford’s specified recall procedures. When your VIN qualifies, the applicable inspection, replacement, or repair is performed as the manufacturer remedy at no charge to the owner. Bring your Explorer to a team familiar with Ford vehicles and recall campaigns. If another service need arises, ask about service specials or service financing so you can get service now and pay later.

Simple Next Steps

Start by locating your vehicle identification number and requesting a check through NHTSA.gov or Coggin Ford Jacksonville. Then bring your 2015 Ford Explorer to our service department so the team can confirm campaign eligibility and complete the applicable Ford remedy. If you are unsure whether a previous owner handled a recall, schedule an appointment anyway—the VIN check is free and can provide clarity. Use our online option to schedule an appointment, or contact the dealership at 904-747-8996. Prompt action is reassuring, practical, and focused on safe driving.