Coggin Ford Jacksonville

2014 Ford Fusion Hybrid Recall

Ford Fusion Hybrid Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical

FREE1 OPEN RECALL

NHTSA campaign 18V592000 · 49,197 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Ford Fusion Hybrid?

NHTSA has issued one recall for the 2014 Ford Fusion Hybrid, affecting the Electrical component and certain 120V Convenience charge cords.
The cords may lack thermistors, allowing increased resistance in household outlets or wiring to cause overheating and melting during charging.
An overheated cord can increase the risk of fire. Ford’s recall remedy is replacement with a thermistor-equipped cord at no charge.

How do I check if my 2014 Ford Fusion Hybrid has an open recall?

You can check your 2014 Ford Fusion Hybrid by entering its VIN at NHTSA.gov or by requesting a free VIN check at our service department.
Coggin Ford Jacksonville can confirm whether an open recall applies and explain the next service step.
If the recall applies, schedule service with an authorized Ford dealer.

How much does a 2014 Ford Fusion Hybrid recall repair cost?

A 2014 Ford Fusion Hybrid recall repair costs nothing to the owner when completed by an authorized Ford dealer.
Ford’s remedy for this recall is replacement of the affected 120V Convenience charge cord with a thermistor-equipped cord.
Call 904-747-8996 or schedule an appointment with Coggin Ford Jacksonville.

Can an independent shop fix a 2014 Ford Fusion Hybrid recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Ford Fusion Hybrid recall at no charge.
Authorized Ford technicians have access to the manufacturer’s diagnostic procedures, tools, and OEM replacement parts.
Coggin Ford Jacksonville can check the VIN and complete the applicable Ford recall remedy.

Does an open recall affect the trade-in value of a 2014 Ford Fusion Hybrid?

Buyers and dealers check recall status, so an open recall can affect how a 2014 Ford Fusion Hybrid is evaluated for trade-in.
Completing the free manufacturer remedy addresses the open safety campaign before you discuss a vehicle’s value.
Visit our trade-in page to get started.

Recall Service & Dealership Highlights

Address the Charging Risk

NHTSA identifies one Electrical recall involving certain 120V Convenience charge cords. The affected cords may have been manufactured without thermistors. During charging, increased resistance in a household outlet or wiring can cause the cord to overheat and melt, increasing the risk of fire. Waiting can leave a potentially affected charging cord in service longer than necessary. Ford’s remedy is replacement with a new 120V convenience cord equipped with a thermistor, performed free of charge by an authorized Ford dealer. If your vehicle has an applicable open recall, stop relying on uncertainty and contact our team to arrange a VIN check and recall service.

Ford Expertise in Jacksonville

Coggin Ford Jacksonville provides authorized Ford recall service in Jacksonville, FL, for local drivers and nearby communities including Atlantic Beach, Neptune Beach, and Jacksonville Beach. Factory-trained technicians use Ford manufacturer diagnostic tools and OEM parts to verify the VIN, identify an applicable open campaign, and complete the specified remedy correctly. When the recall applies, the manufacturer remedy is free at our authorized franchise dealership. Our team can explain Ford recall number 18S24, answer questions about the charging-cord campaign, and help you move forward with confidence. Call 904-747-8996 or schedule service.

Take the Next Safe Step

Start with a VIN check, then bring your 2014 Ford Fusion Hybrid and the related charging equipment to Coggin Ford Jacksonville if service is needed. You can schedule an appointment even if you are unsure whether the recall applies, because the VIN check is free. Our service team will confirm the vehicle’s recall status and explain the next step. Do not delay after receiving a notice or experiencing a charging concern. If an open recall is confirmed, the authorized Ford remedy is performed at no charge. Contact us today for reassuring, manufacturer-supported service.