Coggin Ford Jacksonville

2014 Ford Flex Recall

Ford Flex Recall service at Coggin Ford Jacksonville in Jacksonville, FL

SCHEDULE NOW Call Us View Specials

Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

Rear Suspension1

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Fuel Pump1

FREE1 OPEN RECALL

NHTSA campaign 16V621000 · 77,502 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.

Consequence

A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. Parts are currently not available. An interim notification was mailed to owners on September 15, 2016. A second notice will be mailed when parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.

Seat1

FREE1 OPEN RECALL

NHTSA campaign 14V710000 · 113,418 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply with Federa

Consequence

Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.

Corrective Action

Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.

Axle Shaft1

FREE1 OPEN RECALL

NHTSA campaign 14V393000 · 83,250 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and dis

Consequence

If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.

Corrective Action

Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.

Don't Want To Service? Sell Us Your Car!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Ford Flex?

NHTSA has identified four recalls for certain 2014 Ford Flex vehicles involving the rear suspension, fuel pump, seat, and axle shaft.
The rear suspension recall involves potentially fracturing rear toe links that may change handling suddenly.
The fuel pump recall involves possible overheating in the fuel pump electric module, which may cause a stall or no-start condition.
The seat recall involves occupant classification and possible improper suppression of the front passenger airbag.
The axle shaft recall involves possible halfshaft disengagement, loss of power to the wheels, or vehicle rollaway.

How do I check if my 2014 Ford Flex has an open recall?

You can check your 2014 Ford Flex VIN at NHTSA.gov or receive a free VIN check at our service department.
Bring your vehicle identification number to Coggin Ford Jacksonville so our team can review open manufacturer recall records.

How much does a 2014 Ford Flex recall repair cost?

A 2014 Ford Flex recall repair is free at an authorized dealer when the VIN confirms an applicable open recall.
Ford’s specified remedies for these recalls are performed at no charge to the owner.

Can an independent shop fix a 2014 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Ford Flex recall at no charge.
Our factory-trained technicians use manufacturer diagnostic tools and Ford procedures for recall work.

Does an open recall affect the trade-in value of the 2014 Ford Flex?

Buyers and dealers check recall status, so an open recall can affect a 2014 Ford Flex trade-in discussion; visit our trade-in page to begin.
Completing an eligible recall remedy can provide helpful documentation when discussing your vehicle.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies safety concerns involving four components on certain 2014 Ford Flex vehicles. A fractured rear suspension toe link may cause a sudden handling change and raise crash risk. A fuel pump module problem may cause a stall or prevent starting. A seat assembly condition may improperly suppress the front passenger airbag for an adult. An axle shaft retention issue may interrupt power to the wheels or allow the vehicle to roll away if the parking brake is not applied. Waiting can leave a safety concern unresolved, so check your VIN and arrange recall service promptly, even if the vehicle currently drives normally.

Ford-Trained Recall Expertise

Coggin Ford Jacksonville provides authorized Ford recall service for drivers in Jacksonville, FL, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools, Ford repair procedures, and OEM parts when the recall remedy calls for replacement components. Our team checks your VIN against open manufacturer recall records, explains what applies, and performs the specified remedy at no charge when the campaign is open for your vehicle. Choosing an authorized franchise dealer helps ensure the repair follows Ford’s instructions, whether the concern involves suspension, fuel delivery, seating safety, or axle shaft retention.

Start With a Free VIN Check

Begin by locating your VIN and contacting Coggin Ford Jacksonville. Bring the 2014 Ford Flex to our service department so we can check for open recalls and explain the next step. If you are unsure whether a previous owner completed a repair, schedule service anyway—the VIN check is free. Our team can identify the applicable manufacturer remedy and arrange the work when parts and campaign eligibility permit. When you are ready, schedule an appointment online, or contact our Jacksonville service team for assistance.