Coggin Ford Jacksonville

2014 Ford C-Max Energi Recall

Ford C-Max Energi Recall service at Coggin Ford Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

7 recalls found · All repairs FREE

Door Lock

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door i

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. This recall is expected to begin July 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

Door Lock2

FREE2 OPEN RECALLS

NHTSA campaign 20V331000 · 2,147,323 vehicles affected

Defect

Consequence

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Corrective Action

Electrical1

FREE1 OPEN RECALL

NHTSA campaign 18V592000 · 49,197 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.

Consequence

An overheated cord can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.

Air Bag2

FREE2 OPEN RECALLS

NHTSA campaign 14V597000 · 746,842 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may shor

Consequence

The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.

Steering1

FREE1 OPEN RECALL

NHTSA campaign 14V514000 · 508 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.

Consequence

The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall is expected to begin on September 8, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.

Front Seat Recliner1

FREE1 OPEN RECALL

NHTSA campaign 14V164000 · 43,135 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affecte

Consequence

The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.

Corrective Action

Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Ford C-Max Energi?

NHTSA has issued seven recalls for the 2014 Ford C-Max Energi involving the Door Lock, Electrical, Air Bag, Steering, and Front Seat Recliner components.
The recall concerns include door latches that may not secure, an overheating charging cord, restraint-control-module problems, incorrectly assembled steering gears, and seatbacks that may loosen.

How do I check if my 2014 Ford C-Max Energi has an open recall?

You can check your VIN at NHTSA.gov or receive a free VIN check at the Coggin Ford Jacksonville service department.
A VIN check can confirm whether an open recall remedy remains and whether a previous repair was completed correctly.

How much does a 2014 Ford C-Max Energi recall repair cost?

A 2014 Ford C-Max Energi recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer recall.
Ford specifies the remedy, which may include inspection, replacement, or reprogramming.

Can an independent shop fix a 2014 Ford C-Max Energi recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Coggin Ford Jacksonville can check the VIN and complete eligible Ford recall work with manufacturer tools and OEM parts.

Does an open recall affect the trade-in value of the 2014 Ford C-Max Energi?

Buyers and dealers check recall status, so completing an open remedy can help provide clearer information during a trade-in evaluation.
Use our trade-in page to begin discussing your vehicle’s value.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall concerns for this vehicle include doors that may open while driving, a 120V charging cord that may overheat and create a fire risk, air-bag or seat-belt systems that may not work as intended, delayed rollover air-bag deployment, impaired steering, and a seatback that may loosen in a crash. Waiting can leave a known safety concern unresolved. If a door does not latch securely, charging equipment becomes unusually hot, steering feels impaired, or a seatback moves unexpectedly, stop using the affected feature and contact the service department. A free VIN check identifies the applicable campaign and the manufacturer’s required remedy.

Authorized Ford Expertise

Coggin Ford Jacksonville provides recall service for drivers throughout Jacksonville, Atlantic Beach, Neptune Beach, Jacksonville Beach, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools to verify the VIN, identify the correct campaign, and perform the specified remedy with OEM parts. Recall repairs are completed at no charge to the owner when an applicable open campaign is confirmed. Whether the repair involves a latch, charging cord, restraint control module, steering gear, or seatback, an authorized Ford franchise dealer is the right place to complete the manufacturer remedy accurately and document the work.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or contacting Coggin Ford Jacksonville. Bring the 2014 Ford C-Max Energi to our service department so the team can verify open campaigns and review whether earlier recall work was completed. If you are unsure about your recall status, still schedule service because the check is free. We can explain the remedy before work begins, answer questions about the process, and complete eligible recall repairs at no charge. Call 904-747-8996 or schedule an appointment online.