Coggin Ford Jacksonville
Ford C-Max Hybrid Recall service at Coggin Ford Jacksonville in Jacksonville, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 13V085000 · Reported Mar 7, 2013 · 5,675 vehicles affected
Defect
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Consequence
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Corrective Action
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
NHTSA campaign 13V303000 · Reported Jul 10, 2013 · 33,021 vehicles affected
Defect
Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact.
Consequence
In the event of a crash, an occupant could be at an increased risk of an injury.
Corrective Action
Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.
NHTSA campaign 13V085000 · Reported Mar 7, 2013 · 5,675 vehicles affected
Defect
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Consequence
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Corrective Action
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
NHTSA campaign 13V303000 · Reported Jul 10, 2013 · 33,021 vehicles affected
Defect
Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact.
Consequence
In the event of a crash, an occupant could be at an increased risk of an injury.
Corrective Action
Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.
5 common questions answered
NHTSA’s two identified recalls involve specific safety concerns. A left rear door child lock may fail to engage, which could allow the door to open from inside and increase the risk of injury to an unrestrained child. A separate Structure recall concerns certain C-Max Hybrid vehicles without panoramic roofs that did not meet the applicable head-impact protection requirement; in a crash, an occupant could face an increased risk of injury. Waiting leaves a possible safety remedy unfinished. A free VIN check can determine whether either repair remains open, helping you make a timely, informed decision for every trip.
Coggin Ford Jacksonville provides authorized Ford recall service in Jacksonville, FL, for drivers from Atlantic Beach, Neptune Beach, Jacksonville Beach, Fernandina Beach, and surrounding communities. Factory-trained technicians follow Ford repair procedures, use manufacturer diagnostic tools, and install OEM parts when the remedy calls for replacement or added protection. Qualifying recall work is performed at no charge to the owner, including inspection of affected rear door latches or installation of energy absorbers between the headliner and roof. Trust Coggin Ford Jacksonville for clear communication and manufacturer-backed safety service.
Begin by locating your VIN and letting our service team check for open recall remedies. Then bring your 2013 Ford C-Max Hybrid to Coggin Ford Jacksonville so a technician can verify the vehicle and complete the applicable repair. If you are unsure whether previous work was performed, still schedule an appointment; the VIN check is free and there is no need to guess. Prompt attention can help resolve a child-lock or occupant-protection concern without an out-of-pocket recall repair charge.
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