Defect
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Coggin Ford Jacksonville
2019 Ford Explorer Recall
Ford Explorer Recall service at Coggin Ford Jacksonville in Jacksonville, FL
SCHEDULE NOWFrequently asked questionsStructure
FREE1 OPEN RECALL
NHTSA campaign 21V316000 · 616,967 vehicles affected
Consequence
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Corrective Action
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. Owner notification letters are expected to be mailed June 28, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Seat
FREE1 OPEN RECALL
NHTSA campaign 19V633000 · 482,520 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer and 2019-2020 Expedition vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back str
Consequence
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Corrective Action
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall is expected to begin October 7, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Structure1
FREE1 OPEN RECALL
NHTSA campaign 21V316000 · 616,967 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Consequence
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Corrective Action
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. Owner notification letters are expected to be mailed June 28, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Seat1
FREE1 OPEN RECALL
NHTSA campaign 19V633000 · 482,520 vehicles affected
Defect
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer and 2019-2020 Expedition vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back str
Consequence
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Corrective Action
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall is expected to begin October 7, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
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Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2019 Ford Explorer?
- NHTSA has issued two recalls for the 2019 Ford Explorer, affecting the Structure and Seat components.
- The Structure recall involves roof rail covers that may detach if retention pins loosen, creating a road hazard and increasing crash risk.
- The Seat recall involves certain manual seat-back recliner mechanisms that may have reduced strength and may not adequately restrain an occupant in a crash.
How do I check if my 2019 Ford Explorer has an open recall?
- You can check your 2019 Ford Explorer by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
- Coggin Ford Jacksonville can confirm whether an open recall applies to your vehicle and explain the manufacturer remedy.
- Call 904-747-8996 or schedule an appointment online.
How much does a 2019 Ford Explorer recall repair cost?
- A 2019 Ford Explorer recall repair costs nothing when completed by an authorized dealer under the manufacturer’s recall remedy.
- The Structure remedy may include installing push-pins and replacing damaged rail clips and roof rail covers.
- The Seat remedy may include inspecting and replacing the seat structure as necessary.
Can an independent shop fix a 2019 Ford Explorer recall?
- No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
- Factory-trained technicians follow Ford procedures and use manufacturer diagnostic tools and OEM parts when applicable.
- Coggin Ford Jacksonville is an authorized Ford dealership serving Jacksonville and surrounding communities.
Does an open recall affect the trade-in value of the 2019 Ford Explorer?
- Buyers and dealers check recall status, so completing an open recall can help provide clearer information during a trade-in evaluation.
- When you are ready to discuss your vehicle, visit our trade-in page.
- Recall repairs remain free at an authorized dealer, including applicable remedies for this Explorer.
Recall Service & Dealership Highlights
Address Safety Concerns
NHTSA identifies two safety concerns for the 2019 Ford Explorer. The Structure recall involves retention pins that may loosen, allowing a roof rail cover to detach and become a road hazard that increases crash risk. The Seat recall involves certain manual front seat-back recliner mechanisms that may lack a required third pawl. A weakened mechanism may not adequately restrain an occupant in a crash, increasing injury risk. Waiting leaves a possible safety issue unresolved, even if your Explorer appears to drive normally. A VIN check confirms whether either remedy applies, and eligible recall repairs are completed free of charge by an authorized dealer.
Trusted Ford Service
Coggin Ford Jacksonville provides authorized Ford recall service for drivers in Jacksonville, FL, and nearby communities. Our factory-trained technicians understand Ford safety campaigns and use manufacturer diagnostic tools to verify your VIN and identify the correct remedy. When parts are required, the repair follows Ford procedures and uses OEM parts as applicable. For the Structure recall, the remedy may include push-pins and replacement rail clips or roof rail covers. For the Seat recall, technicians inspect the seat structure and replace it as necessary. The manufacturer recall remedy is performed at no charge to the owner at Coggin Ford Jacksonville.
Simple Next Steps
Start by locating your vehicle identification number and asking Coggin Ford Jacksonville to check for open recalls. Bring your 2019 Ford Explorer to our service department so a factory-trained technician can verify the campaign and perform the applicable remedy. You should schedule service even if you are unsure whether a repair was completed, because the VIN check is free and helps clarify your vehicle’s status. Call 904-747-8996 or schedule service online. Our team can explain the process, answer questions, and help you address the concern without delay.
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